I was a Learning & Development professional 10 years before becoming an advocate of Quality Management. As a result I was assigned to set up and be general manager of a UK Mortgage Company for 9 years. At this company I introduced a range of new management systems, e.g. Lean, Six Sigma, Balanced Scorecard, Benchmarking etc; this experience is now used to provide case study material for many of my courses. In addition, I have been an accredited trainer to deliver Action Centred Leadership programmes by John Adair Associates for nearly 40 years. I have been an independent consultant/trainer since 2003 (working mostly in the Middle East) and also, a visiting lecturer at the Universities of Warwick and Leicester.