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Operations Management

by Alan Power

Languages: English

Price (from): €1,300

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About the trainer:

I was a Learning & Development professional 10 years before becoming an advocate of Quality Management. As a result I was assigned to set up and be general manager of a UK Mortgage Company for 9 years. At this company I introduced a range of new management systems, e.g. Lean, Six Sigma, Balanced Scorecard, Benchmarking etc; this experience is now used to provide case study material for many of my courses. In addition, I have been an accredited trainer to deliver Action Centred Leadership programmes by John Adair Associates for nearly 40 years. I have been an independent consultant/trainer since 2003 (working mostly in the Middle East) and also, a visiting lecturer at the Universities of Warwick and Leicester.


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Operations Management by Alan Power

About the training


Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed and effective in terms of meeting customer requirements. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services). To perform this function effectively Operations Managers have a number of responsibilities, for examples: • Aligning the operation’s strategy to the company strategy – developing a clear vision of how the operations should support the company’s long-term objectives; it also means translating goals into implications for performance objectives in terms of quality, speed, dependability, flexibility and cost. • Deploying the operations strategy – operations management is often characterised by the need to make decisions both frequently and quickly, so it is necessary to have a framework to guide decision making; that is the role of operations strategy. • Designing the company’s services and processes – in the service sector the product is often a process, the design of which, often, falls into the domain of operations management. In manufacturing sectors processes are designed to prepare a product for market. • Planning & controlling the operation – is the activity of deciding what the operation’s resources should be doing, then making sure they do it and as efficiently as possible. • Improving the performance of operations – continuous improvement is the responsibility of all operations managers with a focus on improving quality and reducing costs.

Learning outcomes

Operational Excellence

Explain the purpose of operations management and how to align operations management strategies with the organisation’s strategy

Service Excellence

Outline the approach for aligning the operation to meet the needs and expectations of the customer both internal and external

Process Excellence

Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes

Performance Excellence

Describe a number of approaches to improve the effectiveness of the human resource


  • Operations Management

  • The Strategic Role of Operations Management

  • The Human Side of Operations Management

  • Job Design and Work Organisation

  • Quality Planning and Control

  • Operations Improvement

  • Strategic Quality Management

  • Lean Operations

  • Just in Time (JIT)

  • Jidoka

  • Capacity Planning and Control

  • Inventory Planning and Control

  • Supply Chain Planning and Control

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