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Total Quality Management

by Alan Power

Languages: English

Price (from): €1,300 / day

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About the trainer:

I was a Learning & Development professional 10 years before becoming an advocate of Quality Management. As a result I was assigned to set up and be general manager of a UK Mortgage Company for 9 years. At this company I introduced a range of new management systems, e.g. Lean, Six Sigma, Balanced Scorecard, Benchmarking etc; this experience is now used to provide case study material for many of my courses. In addition, I have been an accredited trainer to deliver Action Centred Leadership programmes by John Adair Associates for nearly 40 years. I have been an independent consultant/trainer since 2003 (working mostly in the Middle East) and also, a visiting lecturer at the Universities of Warwick and Leicester.


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Total Quality Management by Alan Power

About the training


A Quality Management business improvement programme has the potential to deliver huge improvements to the efficiency and effectiveness of your organisation and will continue to deliver improvements on a continuing basis in the future but to achieve this you must look at it as a strategic initiative not as a short term fix.

Learning outcomes

Business case

Present a business case for pursuing a quality strategy


Describe the European Foundation for Quality Management (EFQM) Excellence Model and explain how it can be used as a strategic business improvement tool


Describe the Toyota Production System, list the principle of Lean and describe the approach to implementing a Lean strategy


Outline the principles of a Six Sigma, describe the DMAIC methodology and list the steps to be taken to implement a Six Sigma improvement strategy


  • The History and Development of Quality Management

  • The EFQM Excellence Model and Self- Assessment

  • A Holistic Approach to a Business Improvement Strategy – the Grand Prix Process

  • Benchmarking for fast-track improvements

  • Specifying Value – listening to the voice of the customer

  • Learning to See the Value Chain – listening to the voice of the process

  • Creating Flow & Pull

  • Maintaining high levels of productivity – plant and machinery

  • Maintaining high levels of productivity – the human side of the enterprise

  • Job design and work-place organisation

  • The history and development of 6 Sigma

  • How to identify, reduce and remove process variation

  • Case Study: how a UK mortgage company adopted the Toyota Production System

  • Implementing change

  • Developing and deploying your long-range business improvement plan

  • Management Reporting – The Balanced Scorecard

  • End of course review

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