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Managing & Resolving Conflict for self and others

by Debbie Hatzivassiliou

Languages: Greek, English, French

Price (from): €4,800

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About the trainer:

A highly skilled International trainer, Coach and HR consultant, combining 32 years of deep knowledge and experience in Training & Coaching, delivers a return on investment and customer satisfaction. 

With a degree in Counselling and Organizational Psychology, has trained over 55.000 people internationally, +500 hours in coaching. 

Has excellent communication skills designs and delivers ­customized­ soft-skills­ training.

A true partner to her clientele, committed to continuous improvement, driven by excellence and focused on long term growth.

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Managing & Resolving Conflict for self and others by Debbie Hatzivassiliou

About the training

#leadership   #resolving conflict   #managing conflict   #emotional intelligence   #communication skills

Dealing with conflict is inevitable. A study by the AMA (American Management Association) found that managers spend at least 24% of their day managing conflict, without specifying if this included the resolution of the conflict. The most important part in conflict management is resolving the conflict, so that win-win is achieved and motivation is kept high.

Learning outcomes

Leadership

Concept of the Leadership role in the conflict; Ability to engage with people

Appropriate Style

The ability to adapt to the appropriate style to effectively resolve the conflict

Win-Win

Become prepared to cope with difficult situations and resistance to achieve win-win

Emotional Intelligence

Understanding the necessity of Emotional Intelligence

Communication skills

Excellent communication skills

Main benefits

  • #Wide collection of the biggest experts
  • #Filters for all kinds of needs
  • #User friendly platform
  • #Fast and cheap
  • #Highest level of proficiency