Managing & Resolving Conflict for self and others
by Debbie HatzivassiliouLanguages: Greek, English, French
Price (from): €4,800 / day
About the trainer:
A highly skilled International trainer, Coach and HR consultant, combining 32 years of deep knowledge and experience in Training & Coaching, delivers a return on investment and customer satisfaction.
With a degree in Counselling and Organizational Psychology, has trained over 55.000 people internationally, +500 hours in coaching.
Has excellent communication skills designs and delivers customized soft-skills training.
A true partner to her clientele, committed to continuous improvement, driven by excellence and focused on long term growth.
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Managing & Resolving Conflict for self and others by Debbie Hatzivassiliou
About the training
#leadership #resolving conflict #managing conflict #emotional intelligence #communication skills
Dealing with conflict is inevitable. A study by the AMA (American Management Association) found that managers spend at least 24% of their day managing conflict, without specifying if this included the resolution of the conflict. The most important part in conflict management is resolving the conflict, so that win-win is achieved and motivation is kept high.
Learning outcomes
Leadership
Concept of the Leadership role in the conflict; Ability to engage with people
Appropriate Style
The ability to adapt to the appropriate style to effectively resolve the conflict
Win-Win
Become prepared to cope with difficult situations and resistance to achieve win-win
Emotional Intelligence
Understanding the necessity of Emotional Intelligence
Communication skills
Excellent communication skills
Main benefits
- #Wide collection of the biggest experts
- #Filters for all kinds of needs
- #User friendly platform
- #Fast and cheap
- #Highest level of proficiency