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Customer Centric Communication Training

by Dora Padla

Languages: English, Spanish, Hungarian

Price (from): €1,500 / day

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About the trainer:

Experienced Coach and Trainer with a solid history of working in multinational work environments and with private clients as well. With the 8 years of leadership and training experience in companies such as Diageo, British Petroleum and General Electric, she helps team members and leadership members as well in order to achieve their personal and company goals. Her motivating energy and dedication for developing people and organizations is a key value in all coaching and training sessions she delivers.

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Customer Centric Communication Training by Dora Padla

About the training

1-day training:

•Getting to know the Customer Service 1-2-3 principle

•Positioning the principle in the attendees’ daily work

•How to manage difficult customers

•Practicing difficult customer management situations

•How to say NO to customers in an appropriate way

•Exercises to implement saying NO into real life

Main benefits

  • #Wide collection of the biggest experts
  • #Filters for all kinds of needs
  • #User friendly platform
  • #Fast and cheap
  • #Highest level of proficiency