Challenging Conversations
by Erica FarmerLanguages: English
Price (from): €995 / day
Share ShareAbout the trainer:
I feel so lucky that I’ve found something I love doing, and I can do it for a career. I’m driven by challenging the norm, plus if you tell me I can’t do something, I’ll find a way to do it better, faster, friendlier and with a smile!
I’ve got nearly 20 years experience in learning and talent roles, including leadership roles at LV=, Centrica British Gas and Virgin.
I was lucky enough to chair one of the employer development groups which are developing new Apprenticeships on behalf of the UK government. This was an amazing experience which I’ll forever be grateful for.
I’m always happy to speak, contribute, collaborate!
Accolades and Awards:
- National Apprenticeship Awards Top 100 Apprentice Employer and Highly Commended Macro Employer of the year 2017
- Rate My Apprenticeship Top 20 and highest placed energy company in our first year 2017
- Personnel Today Awards shortlisted L&D Team of the Year and Youth Initiative of the Year (Movement to Work) 2017
- Learning Institute Learning Awards Apprenticeship Programme of the Year Silver Award winner 2018
- Institute of Customer Service Customer Service Awards shortlisted for Customer Service Strategy of the Year 2018
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Challenging Conversations by Erica Farmer
About the training
#Leadership #Management #Performance
Achieving results through others is carried out through a series of conversations on a day to day basis and formal appraisals. This course will help you facilitate positive, quality conversations during appraisals and 1.1’s and we will also cover how to handle those difficult conversations you may face during the rest of the year.
Training Approach
This course is designed to give you opportunities to practice finding the right words to say, whatever you need to say, so it will be very interactive.
Who Should Attend
This course is for all people managers wishing to develop their skills leading challenging conversations that are developmental and build colleague engagement. It is also intended to help managers with difficult conversations they may have.
Program
Recognizing your own intentions and ensuring they are appropriate for the situation
What you can do as a manager to increase motivation and engagement
Giving feedback that is both developmental and redirecting in nature
How to lead a ‘difficult’ 1.1 conversations
Main benefits
- #Wide collection of the biggest experts
- #Filters for all kinds of needs
- #User friendly platform
- #Fast and cheap
- #Highest level of proficiency