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Challenging Conversations

by Erica Farmer

Languages: English

Price (from): €995 / day

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About the trainer:

I feel so lucky that I’ve found something I love doing, and I can do it for a career. I’m driven by challenging the norm, plus if you tell me I can’t do something, I’ll find a way to do it better, faster, friendlier and with a smile!

I’ve got nearly 20 years experience in learning and talent roles, including leadership roles at LV=, Centrica British Gas and Virgin.

I was lucky enough to chair one of the employer development groups which are developing new Apprenticeships on behalf of the UK government. This was an amazing experience which I’ll forever be grateful for.

I’m always happy to speak, contribute, collaborate!

Accolades and Awards:
- National Apprenticeship Awards Top 100 Apprentice Employer and Highly Commended Macro Employer of the year 2017
- Rate My Apprenticeship Top 20 and highest placed energy company in our first year 2017
- Personnel Today Awards shortlisted L&D Team of the Year and Youth Initiative of the Year (Movement to Work) 2017
- Learning Institute Learning Awards Apprenticeship Programme of the Year Silver Award winner 2018
- Institute of Customer Service Customer Service Awards shortlisted for Customer Service Strategy of the Year 2018


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Challenging Conversations by Erica Farmer

About the training

#Leadership   #Management   #Performance

Achieving results through others is carried out through a series of conversations on a day to day basis and formal appraisals. This course will help you facilitate positive, quality conversations during appraisals and 1.1’s and we will also cover how to handle those difficult conversations you may face during the rest of the year.

Training Approach

This course is designed to give you opportunities to practice finding the right words to say, whatever you need to say, so it will be very interactive.

 Who Should Attend

This course is for all people managers wishing to develop their skills leading challenging conversations that are developmental and build colleague engagement. It is also intended to help managers with difficult conversations they may have.


  • Recognizing your own intentions and ensuring they are appropriate for the situation

  • What you can do as a manager to increase motivation and engagement

  • Giving feedback that is both developmental and redirecting in nature

  • How to lead a ‘difficult’ 1.1 conversations

Main benefits

  • #Wide collection of the biggest experts
  • #Filters for all kinds of needs
  • #User friendly platform
  • #Fast and cheap
  • #Highest level of proficiency

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