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Provided pre-sales consulting and sales Training for international consulting sector. • In charge of development and implementation of an international and multi-lingual call center sales for a consulting group. • Assisted in the coordination of efforts for site search and selection. • Closely managed the needs of corporate management and sales by understanding the unique requirements of both. • Facilitated the entire sales call center process: cold calling, lead generation, closing sales. • Participated actively in the recruiting selecting and interviewing of front line sales representative employees. • Drove performance based analysis of business metrics to provide feedback and individual coaching of call sales employees. • Administrated new and ongoing training sales for all departments and business units. • Developed sales agents, team leaders and sales contractors through coaching and training to achieve targets. • Managed more than 100 sales agents and 10 supervisors and ensured workload and workforce management objectives are met to meet the demands of the aggressive marketing campaigns. Highlights: -Designed and implemented new sales training programs to consistently surpass sales objective and to promote positive team atmosphere resulting in 100% augmentation in sales and in 90% reduction in employee turnover. -Developed and ensured revenue growth for several business units of an international consulting group. -Developed and published a complete and concrete course on sales prospecting called « the art of negotiation? Method! ». Core Competencies : • Call Center Management- Sales Training and the ability to manage change. • Recruitment and selection skills. • Business development and Pre sales consulting- Customer service skills. • Verbal and written communication skills- Ability prioritize and multitask- Problem solving skills.