| Training | Category | Levels | |
|---|---|---|---|
| Customer Service Training | Sales, Other |
beginner intermediate expert |
Details |
Khonda Hamlet is a Customer Service Specialist with more than 13 years’ experience in Customer Service Management. She has extensive background and experience in Operations Management, Coaching, Personnel Development, and Training. Khonda is also a member of the International Association of Talent and Development (ATD), from which she has earned the ATD Trainer Certification.
Her wealth of knowledge comes from being a Solution-Driven Senior Operations Manager for 8 years at a leading Contact Center in the Caribbean. Through the Contact Center industry, Khonda has worked on major accounts such as Comcast Cable, Offer Wire, Time Werner Cable and Farmers Insurance.
Khonda has successfully developed ‘performance specialist’ initiatives aimed at developing underperformers by aligning them with superior performers who could complement their specific areas of opportunity.