I am a certified etiquette trainer and coach, the CEO of Polished Manners UK, an etiquette and soft skills training and consulting company. For several years, I have been helping others develop and improve their social and soft skills through etiquette training. I am passionate about making a difference to organizations and individuals who value civility and respect in creating a better environment to live and work. I spent 16 years working for various companies in retail and administrative positions including Nestle UK, House of Fraser, Federal Express and Hertz UK. My experiences have made an impact on my training as to the importance of human relationships and connections. My mission is to make etiquette training more accessible, not just for the rich. I teach in a fun, practical, modern and relevant way that can be applied to everyday life. Polished Manners was established to make gaining essential soft skills accessible to more people. Good soft skills can help us create opportunities and make advances towards the lifestyle that we desire. With careful guidance and thorough knowledge, strategy, and implementation, Polished Manners can help anyone harness the power of etiquette and manners to help them work towards bigger and better things. I have contributed to etiquette related topics on radio and articles in newspapers, including ‘The Washington Post.’ I have also been featured in BBC programs teaching etiquette.