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Modern Business & Social Etiquette Coaching

by Laura Akano

Languages: English, Yoruba

Price (from): €4,000 / day

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About the trainer:

I am a certified etiquette trainer and coach, the CEO of Polished Manners UK, an etiquette and soft skills training and consulting company. For several years, I have been helping others develop and improve their social and soft skills through etiquette training. I am passionate about making a difference to organizations and individuals who value civility and respect in creating a better environment to live and work. I spent 16 years working for various companies in retail and administrative positions including Nestle UK, House of Fraser, Federal Express and Hertz UK. My experiences have made an impact on my training as to the importance of human relationships and connections. My mission is to make etiquette training more accessible, not just for the rich. I teach in a fun, practical, modern and relevant way that can be applied to everyday life. Polished Manners was established to make gaining essential soft skills accessible to more people. Good soft skills can help us create opportunities and make advances towards the lifestyle that we desire. With careful guidance and thorough knowledge, strategy, and implementation, Polished Manners can help anyone harness the power of etiquette and manners to help them work towards bigger and better things. I have contributed to etiquette related topics on radio and articles in newspapers, including ‘The Washington Post.’ I have also been featured in BBC programs teaching etiquette.


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Modern Business & Social Etiquette Coaching by Laura Akano

About the training

#soft skills training   #modern etiquette   #relationships   #corporate life   #managers   #decorum   #respect   #emotional intelligence responsibility   #colleagues   #professional conduct   #management   #leadership   #networking

The Polished Advantage – A Business Etiquette Course

A one-day workshop will include some of the following topics with a lot of practice and practical activities to reinforce the topics.  The topics are delivered in a fun and relevant way.  

This is to ensure that participants go away with a good knowledge of when and how to apply their new skills.  Etiquette and soft skills training are now as important as academic qualifications and experience.  Business etiquette training is no longer a luxury, it is a necessity, it gives a professional advantage.  

Learning outcomes

Modern Business

Cross cultural awareness when dealing with colleagues or clients from other cultures.

Social Etiquette

Improved communication between colleagues and a desire to work towards achieving goals.


A workplace where everyone understands how to treat one another with courtesy and respect.


Prevent friction at meetings and improved working relationships.


  • Introductions

  • Kiss, Bow, Hug, Greetings

  • Handshakes

  • Presence and Body Language (including appropriate dress)

  • Conversational Skills

  • How To Start A Polite Conversation

  • Conversation Rescuers

  • Civility in the workplace

  • Telephone Skills

  • Written Communication

  • Business Card Etiquette

  • Successful Mingling

  • Business Travel

  • Business Gift Giving

  • International Protocol

  • Interviewing Tips

  • Concluding Remarks

Main benefits

  • #Wide collection of the biggest experts
  • #Filters for all kinds of needs
  • #User friendly platform
  • #Fast and cheap
  • #Highest level of proficiency

More trainings of the trainer

The Power of Decorum – A Business and Social Dining Etiquette Course

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