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Emotional Intelligence at Work - one day course

by Mihaela Diaconu

Languages: English, Romanian

Price (from): €2,500 / day

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About the trainer:

Mihaela is a business psychologist that focuses on leadership, career transitions, people and organisational development/ effectiveness coaching, facilitation and consulting and who supports and challenges her clients in a balanced and productive way. Mihaela's mission is to support humans flourish at work and build thriving workplaces and communities, using business psychology principles, one conversation, one experience, and one process at a time. As a trainer & facilitator, Mihaela is a very engaging, energetic trainer and facilitator, with an uplifting attitude. Her coaching skills are supporting her to ensure these sessions are focusing on the participant's needs, and the feedback received has been extremely positive. Her message is that training starts during the session, the value being in applying and working with the learning, and she helps participants create tailored and achievable action plans and commitments, so the value of the session had together continued over time in helping participants shape new behaviours towards leadership, team and organisational success.


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Emotional Intelligence at Work - one day course by Mihaela Diaconu

About the training

#emotional intelligence   #self-awareness   #self-management   #self-motivation   #handling relationships

Improve your team’s effectiveness with this Emotional Intelligence Training Course

With greater self-awareness of their emotions and the ability to empathize and understand other people’s emotional states, your team will perform better in the workplace. In other words, being emotionally intelligent makes a real difference to performance and, therefore, business results.

Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits, and should be an essential element of any people development program:

Managers and supervisors are better able to maintain a positive work environment.
o Sales and buying staff are better able to influence outcomes in your favor, particularly when handling difficult prospects or tough negotiations.
o Customer-facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive effect on customer loyalty and retention.
o Team colleagues, in general, are better equipped to handle the ever-increasing pressures of a modern workplace.



Learning outcomes


Be aware of emotions and the impact they have on their performance


Recognize and understand emotions in others and how to adapt their behaviour to suit the audience


Regulate their emotions and so enhance performance


Handle and inspire emotion in others


  • What is Emotional Intelligence? – A set up to the session, which explains what EI is and its role in improving performance in the workplace.

  • Self-Awareness – Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.

  • Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.

  • Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.

  • Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.

  • Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally; reviewing ways of further improving relationships using emotional intell

Main benefits

  • #Wide collection of the biggest experts
  • #Filters for all kinds of needs
  • #User friendly platform
  • #Fast and cheap
  • #Highest level of proficiency