Languages: English, Romanian
Price (from): €1,250 / day
Mihaela is an enabler of positive change, for leaders and their teams in the fast-evolving world of work today. She helps them change unhelpful behaviors, challenging the current practices, and helping them become adept at “adjusting their sails” to take better advantage of opportunities in their environment and the marketplace they operate in, and in the process, helping them and their teams to achieve personal, teams and business growth. Mihaela is a coach, trainer/ facilitator and people and organisational development consultant, who supports and challenges her clients in a balanced and productive way, focusing on helping them making a real difference in their world. She walks her talk, and strives in achieving measurable and sustainable results. As a trainer, Mihaela is a very engaging, energetic trainer, with an uplifting attitude. Her coaching skills are supporting her to ensure those sessions are focusing on the participant's needs, and the feedback received has been extremely positive. Her message is that training starts during the session, the value being in applying and working with the learning, and she helps participants create a tailored and achievable action plan, so the value of the session had together continues over time in helping participants shape new behaviours towards leadership, team and organisational success.
About the training
Improve your team’s effectiveness with this Emotional Intelligence Training Course
With greater self-awareness of their emotions and the ability to empathize and understand other people’s emotional states, your team will perform better in the workplace. In other words, being emotionally intelligent makes a real difference to performance and, therefore, business results.
Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits, and should be an essential element of any people development program:
Managers and supervisors are better able to maintain a positive work environment.
o Sales and buying staff are better able to influence outcomes in your favor, particularly when handling difficult prospects or tough negotiations.
o Customer-facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive effect on customer loyalty and retention.
o Team colleagues, in general, are better equipped to handle the ever-increasing pressures of a modern workplace.
Be aware of emotions and the impact they have on their performance
Recognize and understand emotions in others and how to adapt their behaviour to suit the audience
Regulate their emotions and so enhance performance
Handle and inspire emotion in others
What is Emotional Intelligence? – A set up to the session, which explains what EI is and its role in improving performance in the workplace.
Self-Awareness – Understanding how self-aware participants currently are, reviewing the value of self-awareness and providing an opportunity to develop this.
Self-Management – Appreciating that we manage ourselves based on our values, attitudes and beliefs. Looking at methods of improving self-management and overcoming negative ‘self-talk’.
Self-Motivation – A look at how personal goals drive our self-motivation, how our beliefs, values and attitudes can affect our motivation and some valuable techniques for personal improvement.
Empathy – Helping participants appreciate the need for empathy and providing the methods for doing it.
Handling Relationships – Bringing the previous skills together to become ‘socially intelligent’. Looking at real life situations and how emotional intelligence plays a part. Finally; reviewing ways of further improving relationships using emotional intell