Communication 101: Feedback Masterclass by Mila Marceta

About the training

#feedback   #growth   #difficultpeople   #communication   #empowering   #resilience

We work and live in a feedback culture. We receive feedback wheatear we want it or not. Feedback is, simply put, information and opinion about the results of the prior action. We use the output of one’s past acts as an input for his/her future action. As such, feedback is an extremely powerful mechanism for the improvement, not only of an individual but for the organization itself. Yet – it is not always used as such. To increase the likelihood of a positive change infused by the feedback, this workshop is created. It is for all formal and informal leaders and managers, first. Then, to ensure feedback culture is part of the everyday business environment and culture, it is recommended to offer this workshop to all employees. As much as it is important to practice how to give feedback, it is equally important to know how to accept feedback. Special attention is on difficult conversations and conversations with difficult people. While the workshop is business-oriented, mastering feedback means the reveling emotional and human side of participants while learning how to keep a professional attitude and comfortable distance. Training is an interactive workshop, which is performed in small groups of up to 20 participants over two days.