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Communication Skills - Foundation Workshop

by Miljan Spasic

Languages: English, Croatian, Igbo, Serbian

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About the trainer:

Miljan Spasic is a professional trainer, coach, and consultant with extensive international experience acquired at various positions within human resources, sales, and marketing departments. Areas of his expertise cover creation, implementation, and innovation in people training and development, workshop facilitation and individual development.  During previous decade Miljan has led numerous recruitment and development programs in companies operating in the Western Balkan region in various fields (FMCG, IT, finance and banking, telecommunications, construction industry, the pharmaceutical industry, automotive, etc.).


Miljan is a Master of Business Administration (MBA) graduated at the Metropolitan University in Cardiff. He is a professional coach certified by the International Coach Federation (ICF) and Erikson International (ACPC).



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Communication Skills - Foundation Workshop by Miljan Spasic

About the training

#communication skills   #relationships   #assertive behavior   #self-management   #self-development   #development plan

Pre-work: Before the workshop, each participant will be asked to complete a special questionnaire designed to determine their personality profile and preferences in the working environment.

Learning outcomes

Communication, Relationship building, Working style

identify own preferences in communication, relationship building and style of working

Understanding yourself and others

understand themselves and others better by getting to their fundamental preferences

Adapting behavior

• identify how to adapt own behavior to make them more effective in communication and building relationships with others

Assertive techniques

use assertive behavior and techniques to achieve outcomes

Build a confidence

• resource themselves using practical techniques to build confidence and stay calm


  • Self Awareness

  • Openness and Feedback - Readiness for self-disclosure and readiness to accept/give feedback from/to others

  • Personality profiles – model, ad-hock exercises, test results, discussion

  • Personal preferences at the workplace - Achievement, Dominance, Affiliation, Autonomy, Deference, Nurturance, Assistance, Abasement, Introspection, Exhibition, Aggression, Heterosexuality, Change, Order, Endurance

  • Self Management, behavior, and reaction - Communication skills, mind, and body as one system, the importance of rapport

  • Barriers to effective communication

  • Self Confidence, Skill Development, Expectations and Performance, Self-Commitment

  • Self-management process (cycle): Attitudes & Behaviors, Commitment, Reinforcement, Evaluation

  • Prejudices as a limiting factor in communication

  • The relationship between emotions, thought and behavior

  • The relationship between emotions, thought and behavior

  • Managing own emotions – essential tool in building an effective relationship Emotional intelligence, exercise

  • Techniques and tools to enhance ability to recognize and appropriately respond to others' emotions

  • Personal preferences in influencing others

  • Assertiveness - submissiveness, assertiveness, aggressiveness

  • Assertiveness - submissiveness, assertiveness, aggressiveness

  • Key learnings and commitment for self-development – understanding what is required to make a successful transition back to the workplace

  • Individual development plan

Main benefits

  • #Wide collection of the biggest experts
  • #Filters for all kinds of needs
  • #User friendly platform
  • #Fast and cheap
  • #Highest level of proficiency