Communication Skills - Foundation Workshop
by Miljan SpasicLanguages: English, Croatian, Igbo, Serbian
About the trainer:
Miljan Spasic is a professional trainer, coach, and consultant with extensive international experience acquired at various positions within human resources, sales, and marketing departments. Areas of his expertise cover creation, implementation, and innovation in people training and development, workshop facilitation and individual development. During previous decade Miljan has led numerous recruitment and development programs in companies operating in the Western Balkan region in various fields (FMCG, IT, finance and banking, telecommunications, construction industry, the pharmaceutical industry, automotive, etc.).
Miljan is a Master of Business Administration (MBA) graduated at the Metropolitan University in Cardiff. He is a professional coach certified by the International Coach Federation (ICF) and Erikson International (ACPC).
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Communication Skills - Foundation Workshop by Miljan Spasic
About the training
#communication skills #relationships #assertive behavior #self-management #self-development #development plan
Pre-work: Before the workshop, each participant will be asked to complete a special questionnaire designed to determine their personality profile and preferences in the working environment.
Learning outcomes
Communication, Relationship building, Working style
identify own preferences in communication, relationship building and style of working
Understanding yourself and others
understand themselves and others better by getting to their fundamental preferences
Adapting behavior
• identify how to adapt own behavior to make them more effective in communication and building relationships with others
Assertive techniques
use assertive behavior and techniques to achieve outcomes
Build a confidence
• resource themselves using practical techniques to build confidence and stay calm
Program
Self Awareness
Openness and Feedback - Readiness for self-disclosure and readiness to accept/give feedback from/to others
Personality profiles – model, ad-hock exercises, test results, discussion
Personal preferences at the workplace - Achievement, Dominance, Affiliation, Autonomy, Deference, Nurturance, Assistance, Abasement, Introspection, Exhibition, Aggression, Heterosexuality, Change, Order, Endurance
Self Management, behavior, and reaction - Communication skills, mind, and body as one system, the importance of rapport
Barriers to effective communication
Self Confidence, Skill Development, Expectations and Performance, Self-Commitment
Self-management process (cycle): Attitudes & Behaviors, Commitment, Reinforcement, Evaluation
Prejudices as a limiting factor in communication
The relationship between emotions, thought and behavior
The relationship between emotions, thought and behavior
Managing own emotions – essential tool in building an effective relationship Emotional intelligence, exercise
Techniques and tools to enhance ability to recognize and appropriately respond to others' emotions
Personal preferences in influencing others
Assertiveness - submissiveness, assertiveness, aggressiveness
Assertiveness - submissiveness, assertiveness, aggressiveness
Key learnings and commitment for self-development – understanding what is required to make a successful transition back to the workplace
Individual development plan
Main benefits
- #Wide collection of the biggest experts
- #Filters for all kinds of needs
- #User friendly platform
- #Fast and cheap
- #Highest level of proficiency