Languages: English, Croatian, Igbo, Serbian
Miljan Spasic is a professional trainer, coach, and consultant with extensive international experience acquired at various positions within human resources, sales, and marketing departments. Areas of his expertise cover creation, implementation, and innovation in people training and development, workshop facilitation and individual development. During previous decade Miljan has led numerous recruitment and development programs in companies operating in the Western Balkan region in various fields (FMCG, IT, finance and banking, telecommunications, construction industry, the pharmaceutical industry, automotive, etc.).
Miljan is a Master of Business Administration (MBA) graduated at the Metropolitan University in Cardiff. He is a professional coach certified by the International Coach Federation (ICF) and Erikson International (ACPC).
About the training
Managing and Leading Training answer on questions such as: How successful is my way of communicating with team members compared to others? What is my social sensitivity and how much does it help or spoil me in the communication process? Why do I communicate with some people more easily, and with others it's more difficult?
identify the way of building trust as a basis for mutual respect and successful communication and management
get to know the different techniques and tools used in communication, management and development
clearly delineate the role of managers and leaders as well as the need to have appropriate competencies for both roles
get to know how to gain credibility and self-confidence in team management
knowledge of ways to empower teams and motivate employees
identify personal dilemmas and motivational brains in the development of their potentials and start working on them
Management and leadership, The role of managers and leaders
Key competencies of Leaders and Managers
Setting SMART objectives and prerequisites for achieving them
Delegation, feedback, training, coaching, analysis, planning
Delegation - advantages and disadvantages, tasks that are not delegated, tracking achievements
Positive, negative and constructive feedback - form, phase, motivational aspect
What is coaching is and what is not?
Coaching Conversation Structure
Group coaching and brainstorming
Motivation and stimulation - How do team members remain permanently motivated?
Motivating team members by looking at a wider image of pursuing a goal
Acquiring responsibilities and ownership of goals
Styles of influencing in managing and leading role - Authority, awards, discipline, expertise, information, reference power
Key Points and Individual Development Plan
More trainings of the trainerCommunication Skills - Foundation Workshop Effective Time Management Engagement & Motivation (solution focused coaching, group session) Constructive Feedback (Solution Focused Coaching, group session)