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Communication and Assertiveness Skills

by Stuart Maddocks

Languages: English

Price (from): €3,000 / day

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About the trainer:

Stuart is focused on helping businesses and organisations, business owners, management and leadership teams within organisations of all sizes, by equipping their staff, at all levels - with the skills, attitudes and behaviours to flourish professionally, commercially and personally.

Stuart has a vast wealth of experience as a Trainer, Mentor and coach, with special areas of interest covering all aspects of Leadership and Management, sales, business growth, and Business Model prototyping for Innovation and competitive market advantage.

Stuart brings with him nearly 20 years of consulting and executive coaching experience. Prior to joining Clemorton he spent nearly 10 years in senior management roles within Large international companies – allowing him to understand the difficulties of leading and working in complex high-performance environments.

Stuart has consulted Internationally for many organisations, most recently for the likes of; Oracle, Google, Swissport , DHL, HSBC, Lloyds Bank, Lufthansa, British Gas, Sanofi, The British Government and the National Health Service.

Stuart also lectures extensively on matters relating to Management and Leadership, Change, Negotiation and Business Growth at University College London and The University of Sussex in The United Kingdom. He also holds an Honorary Research Position at University College London. Stuart was recently Programme Lead for the UK Government Growth Programme for High Growth Businesses in the UK, and has operated with many start-ups and scale-ups within the London and UK ecosystem.

I have a passion for developing and supporting businesses and individuals at all stages of their growth and their career, which is fulfilled by working at a strategic and operational level within both of these great organisations. 

His company, Clemorton primarily helps businesses across all sectors to become more effective through developing their Senior Leadership, sales teams and management populations – making them better equipped to handle the challenges that come their way. From Strategic Planning, Decision Making, Negotiation and Sales, Change Management and operational leadership; their experience in working in partnership with large and small organisations allows them to blend theory and practice seamlessly to give groups and individuals different ways of working to increase results and overall staff satisfaction.

They have worked globally with over 500 organisations in more than 30 countries in the last 18 years and have collectively helped to develop well over 100,000 leaders and innovators during that time.

My career has led me into various senior leadership roles across different industries commercially. And it is this experience which always ensures that I align training with organisational Vision, values, mission and aims to ensure that I help you to achieve your goals. Get in touch and see how I can help you.



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Communication and Assertiveness Skills by Stuart Maddocks

About the training

#Communication skills   #assertiveness   #management training   #leadership training   #negotiation   #feedback   #dealing with difficult people   #difficult conversations

Who will benefit?
Everyone can benefit from understanding how we communicate and learn to improve ones’ own communication for more effective interaction. New teams or employees, or those dealing directly with the public, may benefit. Staff with line management responsibility and staff having to deal with difficult individuals, need to use assertive behaviour to achieve desired outcomes when dealing with people.

Why choose this course?
Any organisation relies on people within it to shape and drive objectives, which need to be clearly communicated. All personnel must increasingly be aware of communication styles and the importance of appropriate communication for the benefit of both the individual and the business. Assertiveness is about “getting things done” while respecting the rights of others.

Benefits include being able to give and receive constructive criticism and producing joint solutions to problem areas and issues in a clear and speedy manner.

What delegates will learn
1. An appreciation of the goals of communication and the different types of communication
2. How to recognise and employ the key communication skills in the workplace
3. Transactional analysis theory and principles
4. How to give and receive feedback from colleagues
5. How to recognise different types of behaviours
6. Be able to define Assertiveness and learn how to be assertive
7. Understand the advantages of behaving assertively and the consequences of other types of behaviours

Main benefits

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