Total Quality Management & Customer focus
by Vincent MazraaniLanguages: Arabic, English, French
Price (from): €2,400 / day
About the trainer:
A specialist in organizational effectiveness and transformation with extensive experience in the development and implementation of strategic planning and management processes, in assessment for selection, job fit and promotion; and in the analysis and evaluation of organizational culture and institutional readiness for transformation.
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Total Quality Management & Customer focus by Vincent Mazraani
About the training
#Quality Management #Customer Focus
Course content includes case studies that will be delivered in an experiential format.
Who should participate?
Department Managers, Coordinators, Supervisors, People working in the field of Quality management, project management, and process management.
Workshop materials and certificate
Participants receive workshop documentation and a certificate of attendance
Language: English , French, Arabic
Learning outcomes
Total Quality Management & Customer focus
Participants will be able to define quality, to understand the different quality concepts, to learn the difference between a satisfied customer and a loyal customer, to define the strategies and tools to build and enhance the relationships with customers.
Program
Introduction
Definition
Quality Control
Quality Assurance
Total Quality Management
Deming, PDCA
Customer focus
Main benefits
- #Wide collection of the biggest experts
- #Filters for all kinds of needs
- #User friendly platform
- #Fast and cheap
- #Highest level of proficiency
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Social Responsibility