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Internal Auditor Training – existing internal Auditors

by Andrej Smogavc Cestar

Languages: English, Croatian

Price (from): €2,500 / day

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About the trainer:

Andrej Smogavc Cestar is a management systems consultant, interim manager, and systemic coach, focused on effective introducing, using and further developing systematic approaches to managing organizations. After serving as interim manager on executive positions (among them CEO and COO) and after more than 15 years of active assessments as lead external auditor of management systems, such as ISO 9001, TL9000, ISO14001, ISO45001, ISO 22301, ISO50001, ISO55001, and educational quality system KP, he is well acquainted with best practices from companies of different industries and sizes - from micro-units to international concerns. In 2016 Andrej became also EFQM European Excellence Award Assessor. His expertise further lies in developing strategic business models, learning organizations and management successions. Andrej currently holds a place as Lecturer of Management and Organization at the Faculty of Business and Economics / the University of Maribor, Slovenia where his research lies in Systems of leadership, Organizational learning & Knowledge management bundled with management systems. In the industry, Andrej is a renowned trainer for Management Systems (Auditors) Training and Strategic Business Modelling, especially because of his extensive knowledge of good practices and solutions across industries. Andrej received his M.Sc. degree from Faculty of the Economics / University of Ljubljana, Slovenia with a thesis on Learning organizations based on Leadership development. He also holds an Engineering degree (Dipl.-Ing.) in Industrial Engineering from the Faculty of Mechanical Engineering / University of Maribor.

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Internal Auditor Training – existing internal Auditors by Andrej Smogavc Cestar

About the training

#Internal Auditor   #Auditor

Training duration and prerequisites

  • 2 days (up to 20 participants)

prerequisites: internal auditors for TL9000

Training objectives

  • repetition of the logics of TL9000 Telecom Management System and how to enhance customer relationship with it,
  • repetition and delta training to understand changes in TL9000 requirements (Rel. 6.0) and repetition of measurements (Rel. 5.5),
  • learn best practices in conducting TL9000 audits – applicable as well for internal as for supplier audits,
  • gain awareness of adding value through audits, learn on case study problems.

Learning outcomes

Internal

Know the latest stand of TL9000 Requirements and Measurements

Auditor

Independently plan and carry out a TL9000 internal audit in full or a part of it

Training

Write the audit findings, compose recommendations and final report(s)

Benefits

Follow up the TL9000 improvement initiatives according to results of TL Measurements

Program

  • Repetition: TL9000 Telecom Quality Management System, Quest Forum, Data Submissions (reporting), Benchmarking

  • TL9000 Requirements – systematic repetition

  • TL9000 Measurements – systematic repetition

  • Good Auditing Practices and Value Adding through auditing

  • Formulation of Findings on Case Studies

  • Final Exam- written

Main benefits

  • #Wide collection of the biggest experts
  • #Filters for all kinds of needs
  • #User friendly platform
  • #Fast and cheap
  • #Highest level of proficiency

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Need help?

Call or email us.

003618480515
info@trainergram.hu

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