Languages: English, Croatian, Serbian
Price (from): €12 / day
Ivica Zuro is a person of rich professional experience obtained while working in diverse groups.
Graduated from Faculty of Economics Split. Started career at finance in a retail company, after that transferred to trading and wholesale in the biggest company of that kind in SE Europe.
Last 11 years spent in banking on various positions from Relationship Manager to Head of Region. Had the opportunity to attend business education in Paris conducted by Oxford Group and Societe Generale. Besides doing business in banking, Ivica acts as a business consultant primarily in the area of market analysis and business development perspectives.
An avid traveler and basketball player, photography is also big interest, quiz shows too – won Croatian editions of shows Jeopardy, Chase, and Code.
About the training
#Better overall level of customer satisfaction #Better income from products and especially services #Stronger bond with customer achieved by bigger average of contracted products
Training consists of 4 areas: I. Sales Closure Aspects, II. Helping Customer to Decide in Favor of Transaction, III. Best Methods of Closing a Sale, IV. Complaints – Free Data for Improvement From People Who Care About Our Product / Service.
Training duration: 1 day per group.
Includes theory, case studies from life and learning through real business roles.
PRICE PER PERSON
Improved self-awareness of salesforce
Developed awareness about the importance of sales closure phase
Getting to know fact that customer complaint is, in fact, an opportunity
Belief in products and/or services company offers to market as a foundation stone of successful sale
Top sales agents know how to find customers, discover their needs, build trust, respond to any objections, request an order, and most importantly, close a sale. Exactly closing a sale is considered to be the most critical moment in the sales process and i
One of the common barriers to making a sale is the stress that buyers make when making a purchase decision. It is the seller's duty to help the buyer overcome the obstacles and seek to facilitate the consent to the purchase with each of his actions. That
There are various methods of closing a sale are from a series of affirmative answers to the questions asked to inviting the buyer to try the product and many more. In the world of sales, it is essential to train a variety of ways to conclude sales in orde
Complaints say the buyer is interested in the product. Each complaint is treated with respect and offers the customer a creative range of possible solutions. Quality questions very often mean a shortcut to directly concluding sales.
More trainings of the trainerDeveloping Your Interpersonal Skillset In Complex Business Organizations
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